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Collection & recovery services

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Jemma Burge

Customer Dept Manager,

We help customers through financial difficulties by ensuring they can recover their creditworthiness by paying the funds they owe. What we do also protects our very existence and profitability by making sure we are repaid money owed to us.

Our colleagues in customer facing roles are assessed against the Chartered Banker Foundation Standard annually.  The standard supports our vision to become best bank for customers, making sure we have the highest professional and ethical standards in place. 

Achievement of the Standard recognises that you demonstrate all the right behaviours, knowledge and skills in your day-to-day role .  You can find out more by clicking here.

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